Returns & Exchanges

At Rezz Official Shop, we want you to love your fashion finds, which is why we offer a 30-day return policy for all unworn items in their original packaging. Please ensure all tags remain attached to be eligible for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack the items in their original shipping box or a similar mailer, including the packing slip provided in the portal.

3

Ship It Back

Affix the prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of your request.

4

Receive Your Refund

Once our warehouse inspects the returned garments, your refund will be processed to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing